How to Order

We will help you get that very special item!

1. Just send us a direct message, photograph/ screenshot or description of the item

It’s as easy as this!

(Or, simply advise the web-page address of the item.)

…also consider and advise any colour, style, matching or other option preferences.

We speak
Bahasa Malayu

We speak
English

Contact details...

We are usually available to respond to you from 08:00 to 20:00 UTC (London time zone), and often outside of this time, so just send a message anytime, we will respond as soon as we are able.

If you are in...

  • America (West coast), we can respond from ~12midnight until ~12noon
  • America (East coast), we can respond from ~3am until ~3pm

  • UK & Europe, we can respond from ~8am until ~8pm
  • the Middle-East, we can respond from ~12noon until ~1am
  • Asia, we can respond from ~ 4pm until ~4am

  • Australia (West), we can respond from ~4pm until ~4am
  • Australia (Central), we can respond from ~5:30pm until ~5:30am
  • Australia (East), we can respond from ~6pm until ~6am

2. We will advise availability, options & price(s)

We may need to make extended enquiries worldwide (on different time zones). Please contact us if you don’t hear back within 48 hours.

3. Make Your Payment

Make full payment promptly, and we will order and reserve your items. Payment details are shared when you’re ready to order.

Read more...

Once you've chosen your item(s), immediate payment is crucial, especially for scarce items. Delayed payment may lead to selected items becoming unavailable. Payment can be made via:

  • UK Bank Transfer (GBP):
    • No commission fees.
    • It's super fast - as fast as 60 seconds.
    • Account details will be provided when you place your order.  We are happy to guide you to ensure the process is seamless.
    • Include your name, email, phone, or order number in your payment transaction; and also send us proof-of-payment screenshot or transaction receipt so we can match with our bank statement.

After full payment or the first instalment, we will order your items.

If the item(s) is/ are unavailable, you'll receive a refund unless you prefer to wait (if possible) or explore alternatives.

We are a UK-registered company operating within UK law, providing assurance for all transactions.

Based on 1,000's of international transactions, client funds normally transfer within 60 seconds (e.g., from Malaysia to our UK bank during banking hours: Monday to Friday, 10am–6pm MYT, excluding public holidays and weekends).  We can confirm receipt within minutes!

Delivery options, by UPS, DHL, FedEx, or GDEX courier:

  • Standard: 7-14 days*
  • Premium: 2-3 days*
  • Personal hand delivery for ultra-high-value items

All include door-to-door tracking and require a signature. Unique QR codes track items with individual product serial numbers.

*Delivery times are generally reliable but may vary due to customs, weather, or other factors.

Please consider getting delivery insurance. See the Frequently Asked Questions (FAQ).

Our Commitment: Simple, fair, and personalised customer service.

Ordering Process:

  • Orders are confirmed upon full payment or initial payment (if approved for instalments).
  • Contact us via WhatsApp, LINE, or email for financial or personal matters only.
  • All items are sourced brand new from manufacturers' retail stores and outlets.
  • Delayed payments may result in items becoming unavailable.

Payment Details:

  • Include your name, email, phone, or order number with your payment.
  • Provide proof of payment via photo or screenshot for verification with our bank transactions.

Instalments (subject to prior approval):

  • Payments are interest-free and accepted via cash or bank transfer only.
  • An initial immediate payment is required, followed by monthly payments due within one week of each monthly anniversary.
  • Missed payments will result in forfeiture of the item(s) and any prior payments made.
  • For 5 instalments, each payment must be at least 20% of the total amount or the remaining balance.
  • For 10 instalments, each payment must be at least 10% of the total amount or the remaining balance.

Exchanges and Refunds:

  • All purchases are final and non-refundable, as items are bought to order.
  • Refunds will only be issued for items verified as seriously faulty due to manufacturing defects, confirmed by the original brand.
  • Faults must be reported within 48 hours of delivery with photographic evidence.
  • Returned items will be inspected for authenticity with original security festures and our identity tag.
  • Customers are responsible for return shipping costs unless the item is confirmed faulty.
  • Refunds for unavailable items will be processed within three UK working days to the original payment method.

Shipping and Delivery:

  • We document all items via photographs and videos before dispatch, including recording the integrated security features.
  • Items are shipped after full payment is received.
  • Items remain our property until full payment is received.
  • Packaging will not display the item's value to reduce theft risk.
  • Items are shipped under Free on Board (FOB) Origin terms: insurance, customs, import duty, and receiving country costs are the customer's responsibility.
  • Courier liability is limited to $50. Delivery insurance is strongly recommended and is the customer's responsibility.
  • Sign for deliveries and note any damage. Record a full-view video before, and during unpacking to document any issues.

Further Information


Reviewed & Updated
Monday 22 November 2024

4. Take delivery

We arrange for delivery direct to you.

All orders are tracked at every step and proof of delivery obtained.

5. Enjoy!  Enjoy!  Enjoy!

Feeling great, looking amazing? We’d love to hear your review and feedback of how you enjoy your new fashion, how it matches your other items, what your friends and family say too.

Please send us any of your photos and videos of your your new item(s). (Your identity remains confidential.)

Thank you so much!