Frequently Asked Questions

HOW DO I GET PRODUCT INFORMATION?

All items are new, genuine, personally selected, designer brands from the United Kingdom or Europe.

For the most detailed product information, please see the designer’s UK or European website e.g. for dimensions, colour & material options, accessories etc.

Ask me about current price, and availability.

I am here to help you find your dream luxury designer fashion.

When you are fairly sure about the item(s) you would like, then proceed to Ordering, as below.  You may still change your order.

IT’S NOT AVAILABLE IN MALAYSIA, INDONESIA, SINGAPORE, BRUNEI…

Many many many designer brand items are indeed never available in Malaysia.

Many items are so rare, produced in such limited numbers, expensive to make yet likely to have low number of customers, and/ or taken by the very competitive European, USA, and other markets that designers do not supply them to Malaysia and other countries.

Some designers also only sell to very well known customers.

If you want something special, rare, or customised you need to travel, …or get me to.

HOW DO I ENQUIRE then ORDER?

Just contact me, send me the name, a screenshot/ picture, or the URL of the item on the designer’s website of the item you are seeking by:

WhatsApp, or

Email,

and let us discuss any options (item type, colour, size etc.)  You might find the item picture on the designer’s website, or my social media.

Contact me

WHAT IS THE PRICE?

Items are priced in Malaysian Ringgit (RM) currency, and also in UK Sterling (GBP).

The item prices are subject to change due to designer’s price change, sales, and exchange rates.  Many styles and materials have various prices.

The price will be confirmed when you enquire.

WHEN AND HOW DO I PAY?

Once you have confirmed your choice, full payment may be made in MYR or GBP, by any of these methods:

  • Bank Transfer in Malaysia
  • Foreign exchange (GBP) transfer to our UK bank
  • PayPal including Credit Card payments (plus the PayPal fee of 4.44%)
  • Western Union transfers

After your full or first part payment is made, the items are ordered for you.

If the item(s) becomes unavailable, then a refund is made.

The banking, and PayPal information is advised when you order.

CAN I PAY IN INSTALLMENTS?

For some items, I am happy to accept partial payments over 3 months (maximum) in the portions 40%, 30%, then 30%.

When the full payment has been made the item is ready to be sent to, or collected by, you.

WHAT DELIVERY METHODS ARE AVAILABLE?

I have customers all over the world in Malaysia, Singapore, Indonesia, Brunei, Canada, Germany, and UK too.

For any customer:

  1. Secure UPS and FedEx courier delivery can easily be arranged, at individual prices, please contact me for delivery costs.

 

For customers in Malaysia, additionally:

  1. Secure POS Laju courier with tracking to your address and signature upon delivery.
    • to Western Malaysia delivery charges.  Small items such as wallets, jewellery etc RM49; larger items such as handbags, and shoes etc RM89
    • to Eastern Malaysia delivery charges.  Small items such as wallets, jewellery etc RM69; larger items such as handbags, and shoes etc RM110
  2. Sadly, personal collection from KL Sentral, is currently not available due to covid-19.

I track all items from the UK to you with unique order codes and courier tracking too.

In all cases a signature is required at delivery.

DELIVERY DATES

  • Delivery can be within a few days by direct courier from UK to your Worldwide address, or
  • Delivery consignment every 1-2 weeks, then rapid POS Laju courier in Malaysia, and optionally with collection from Kuala Lumpur, Malaysia.  This is a more economical option if you can wait.

When the covid-19 pandemic has passed we will also re-offer collections from KL Sentral, Malaysia by prior appointment, just ask me.

WHAT HAPPENS TO MY PRIVATE INFORMATION?

Whether you are a Datin, Datuk, Sir or Madam, celebrity, business professional, and lover of fine fashion, your personal information remains confidential to my company and I.  Your personal name, job-title, celebrity position, address, email address, telephone number, social media names, and order history is used to supply items as ordered and to bring you news of items.  These details are not shared with others, your privacy is respected.

You may unsubscribe from the newsletters at any time, and we will no longer send you such news unless you re-subscribe.

HOW DO I CONTACT YOU?

I am pleased to help you.  I am normally available on UK or European working hours (7 or 8 hours behind Malaysia/ Indonesian time).  You may contact me by WhatsApp, or Email.  Click the button below for details…

Contact me now

ANYTHING ELSE?

Just contact me.  I’m here to help you find luxury, rare, amazing fashion.