Frequently Asked Questions
Here’s some quick answers to questions which are often asked, plus some useful information.
For anything else, just get in touch, I’m here to help.
Here’s some quick answers to questions which are often asked, plus some useful information.
For anything else, just get in touch, I’m here to help.
For the most detailed product information, please see the designer’s UK or European website e.g. for dimensions, colour & material options, accessories etc.
Ask me about current price, and availability.
All items are new, genuine, original, designer brands from the United Kingdom or Europe. Nowadays designers are including hidden chips, holograms and other security measures in their products to enable the autheticity of any item to be validated.
I am here to help you find your dream luxury designer fashion.
When you are fairly sure about the item(s) you would like, then proceed to Ordering, as below. You may still change your order.
Many designer brand items are indeed never available in Malaysia.
Many items are so rare, produced in such limited numbers, expensive to make yet likely to have low number of customers, and/ or taken by the very competitive European, USA, and other markets that designers do not supply them to Malaysia and other countries.
Some designers also only sell to very well known customers.
If you want something special, rare, or customised you need to travel, …or get me to.
Just send me the name and/ or a screenshot/ picture, or the URL of the item.
Then let’s discuss any options (item type, colour, size etc.).
I can then check availability, other options, and price.
The price will be confirmed when you enquire. Items are priced in Malaysian Ringgit (RM) currency, UK Sterling (£, Great Britain Pounds), or Euro (€).
The item prices are subject to change due to designer’s price change, sales, and exchange rates.
Follow me, and keep an eye on my Instagram Story and Posts where I provide news about upcoming and current sales which some designers may be offering.
Some brands never have sales, especially as some items are so rare and in high demand they never have spare stock.
If there is something you are especially looking for, just let me know. I can try to contact you if the item becomes available.
Once you have confirmed your choice, full payment may be made in MYR or GBP, by any of these methods:
After your full or first part payment is made, the items are ordered for you.
If the item(s) becomes unavailable, then a refund is made.
The banking, and PayPal information is advised when you order.
For some items, I am happy to accept partial payments over 3 months (maximum) in the portions 40%, 30%, then 30%.
When the full payment has been made the item is ready to be sent to, or collected by, you.
From Beverly Hills to Brunei, I have customers all over the world in Malaysia, Singapore, Indonesia, Canada, Germany, the United States of America, and the United Kingdom too.
Here’s the methods available.
For any customer:
For customers in Malaysia:
I track all items from the UK to you with unique order codes and courier tracking too.
In all cases a signature is required at delivery.
IMPORTANT: If you are having items delivered direct to you, please consider insuring your order, as described in the section below.
For valuable peace-of-mind and financial protection to enjoy your luxury items please obtain shipping insurance. Loss is rare but upsetting if this happens. The cost of insurance is very small too. I’ve suggested one insurance company below. Insurance is your option but highly advised, especially as it is a small cost.
For direct shipment orders
Whether you are a Datin, Datuk, Sir or Madam, celebrity, business professional, and lover of fine fashion, your personal information remains confidential to my company and I.
Your personal name, job-title, celebrity position, address, email address, telephone number, social media names, and order history is used to supply items as ordered and to update you personally.
These details are not shared with others, your privacy is respected.
I am here for you and pleased to help you.
I am normally available on UK or European working hours (7 or 8 hours behind Malaysia/ Indonesian time).
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