Frequently Asked Questions
HOW DO I GET PRODUCT INFORMATION?
All items are new, genuine, personally selected, designer brands from the United Kingdom and rest of Europe.
For the most detailed product information, please see the designer’s UK or European website e.g. for dimensions, colour & material options, accessories etc.
Ask us about current price, and availability.
We are here to help you find your dream luxury designer fashion.
When you are fairly sure about the item(s) you would like, then proceed to Ordering, as below. You may still change your order.
IT’S NOT AVAILABLE IN MALAYSIA
Many many many designer brand items are indeed never available in Malaysia. Many items are so rare, produced in such limited numbers, expensive to make yet likely to have low number of customers, and/ or taken by the very competitive European, USA, and other markets that designers do not supply them to Malaysia and other smaller countries.
Some designers also only sell to very well known customers; which can take quite some time to establish a relationship with.
HOW DO I ENQUIRE then ORDER?
Just contact me, send me the name, a screenshot/ picture, or the URL of the item on the designer’s website of the item you are seeking by:
WhatsApp, or
Email,
and let us discuss any options (item type, colour, size etc.) You might find the item picture on the designer’s website, or my social media.
Contact meWHAT IS THE PRICE?
Items are priced in Malaysian Ringgit (RM) currency, and also in UK Sterling (GBP).
The item prices are subject to change due to designer’s price change, sales, and exchange rates. Many styles and materials have various prices.
The price will be confirmed when you enquire.
WHEN AND HOW DO I PAY?
Once you have confirmed your choice, full payment may be made in MYR or GBP, by any of these methods:
- Bank Transfer in Malaysia
- Foreign exchange (GBP) transfer to our UK bank
- PayPal including Credit Card payments (plus the PayPal fee of 4.44%)
- Western Union transfers
After your full or first part payment is made, the items are ordered for you.
If the item(s) becomes unavailable, then a refund is made.
The banking, and PayPal information is advised when you order.
CAN I PAY IN INSTALLMENTS?
For some items, we are happy to accept partial payments over 3 months (maximum) in the portions 40%, 30%, then 30%.
When the full payment has been made the item is ready to be sent to, or collected by, you.
WHAT DELIVERY METHODS ARE AVAILABLE?
I have customers all over the world, from Malaysia to Canada.
For customers in Malaysia, there are two methods:
- Secure POS Laju courier with tracking to your address and signature upon delivery.
- to Western Malaysia delivery charges. Small items such as wallets, jewellery etc RM49; larger items such as handbags, and shoes etc RM89
- to Eastern Malaysia delivery charges. Small items such as wallets, jewellery etc RM69; larger items such as handbags, and shoes etc RM110
- UPS and FedEx delivery can easily be arranged, at individual prices.
- Personal collection from KL Sentral, by prior appointment.
For other countries FedEx or UPS secure courier is used.
In all cases a signature is requested at delivery.
We are happy to provide secure delivery Worldwide, please contact us for delivery costs.
DELIVERY DATES
- Delivery can be within a few days by direct courier from UK to your Worldwide address, or
- Delivery consignment every 1-2 weeks, then rapid POS Laju courier in Malaysia, and optionally with collection from Kuala Lumpur, Malaysia. This is a cheaper option.
When the covid-19 pandemic has passed we will also re-offer collections from KL Sentral, Malaysia by prior appointment, just ask me.
WHAT HAPPENS TO MY PRIVATE INFORMATION?
Whether you are a Datin, Datuk, Sir or Madam, celebrity, business professional, and lover of fine fashion, your personal information remains confidential to my company and I. Your personal name, job-title, celebrity position, address, email address, telephone number, social media names, and order history is used to supply items as ordered and to bring you news of items. These details are not shared with others, your privacy is respected.
You may unsubscribe from the newsletters at any time, and we will no longer send you such news unless you re-subscribe.
HOW DO I CONTACT YOU?
We are pleased to help you. We are normally available on UK working hours (7 or 8 hours behind Malaysia/ Indonesian time). Yo may contact me by WhatsApp, WeChat, and Email. Click the button below for details…
ANYTHING ELSE?
Just contact us. Here to help you find luxury, rare, amazing fashion.
