1. What are the Key Benefits of London2KL?
Luxury fashion requires luxury service, that’s what we are totally focussed on. Our respected clients receive dedicated, personal service.
Authentic luxury, straight from original brand boutiques worldwide.
Privileged access to collections the public don't see.
Exclusive discounts we pass to our clients.
Receive price hike alerts & offers that shops won't tell you!
Delivered worldwide by courier or personally.
Tailored suggestions & gift ideas.
Receive guidance on value & investment.
Confidential & discrete.
We speak
Bahasa Malayu
We speak
English
3. Rare & Hard-to-Get!
Designer items are often unavailable in Malaysia and other countries due to their rarity, limited production, high costs, and competitive markets. Some designers exclusively serve well-known customers.
For unique, rare, or customised items, you may need to travel or engage our services.
Turn on Instagram notifications so you don't miss any sales, new collections & price rise warnings.
4. How Do I Enquire & Order?
Just send us the name or a screenshot of the item.
Tell us any options such as item type, colour, size, matching sets.
We will then check availability, other options, and price for you.
There’s a detailed step-by-step process described if you click the button below.
How to Order
5. What Is The Price?
You can see the approximate price by checking the designer brand’s UK or other European website.
We will confirm item prices upon inquiry.
Prices are in Malaysian Ringgit MYR, British Pounds GBP £, or Euros EUR € and may change due to designer price adjustments, sales, and exchange rates.
Delivery costs are additional and vary based on the option you choose.
Delivery options, by UPS, DHL, FedEx, or GDEX courier:
- Standard: 7-14 days*
- Premium: 2-3 days*
- Personal hand delivery for ultra-high-value items
All include door-to-door tracking and require a signature. Unique QR codes track items with individual product serial numbers.
*Delivery times are generally reliable but may vary due to customs, weather, or other factors.
Please consider getting delivery insurance. See the Frequently Asked Questions (FAQ).
Turn on Instagram notifications so you don't miss any sales, new collections & price rise warnings.
6. Are There Sales?
It varies. Some brands rarely have sales, especially for rare and high-demand items.
If you’re seeking something specific, inform us and we can notify you if it becomes available.
We have close contacts with store managers, boutique owners, and business leaders who provide advance price rise information, which we share with our valued customers to help them avoid these increases.
Turn on Instagram notifications so you don't miss any sales, new collections & price rise warnings.
7. How Do I Pay?
Once you've chosen your item(s), immediate payment is crucial, especially for scarce items. Delayed payment may lead to selected items becoming unavailable. Payment can be made via:
- UK Bank Transfer (GBP):
- No commission fees.
- It's super fast - as fast as 60 seconds.
- Account details will be provided when you place your order. We are happy to guide you to ensure the process is seamless.
- Include your name, email, phone, or order number in your payment transaction; and also send us proof-of-payment screenshot or transaction receipt so we can match with our bank statement.
After full payment or the first instalment, we will order your items.
If the item(s) is/ are unavailable, you'll receive a refund unless you prefer to wait (if possible) or explore alternatives.
We are a UK-registered company operating within UK law, providing assurance for all transactions.
Based on 1,000's of international transactions, client funds normally transfer within 60 seconds (e.g., from Malaysia to our UK bank during banking hours: Monday to Friday, 10am–6pm MYT, excluding public holidays and weekends). We can confirm receipt within minutes!
Read more…
Alternatively, subject to our agreement, you might use:
- Domestic Malaysian Bank transfer in MYR (Malaysian Ringgit) with potential delay whilst this is further transfered to our UK bank.
- PayPal (with a 4.44% fee added) in GBP (British pound) which allows bank, credit, and debit card payments but at additional cost and potential delays.
Obtaining an item through interest-free instalments helps avoid price hikes or secure rare, hard-to-find products, and it may also assist in budgeting for items that are not immediately affordable. You may request payment in instalments (subject to approval). Not all items qualify, and it may not suit all customers.
Interest-free instalment payments (subject to prior approval) are accepted by cash or bank transfer only. An initial immediate payment is required, followed by monthly payments, with each payment due within one week of the monthly anniversary. If any payment is missed, the item(s) and any payments made will be forfeited.
- When 5 instalments are approved, each payment must be at least 20% of the total amount or the remaining balance.
- When 10 instalments are approved, each payment must be at least 10% of the total amount or the remaining balance.
There is no additional charge for this service; many people clear the payments sooner to get their item quicker.
Example of '5-instalments'
- if you made your initial payment of 20% or more on the 1st of January,
- the next payment of 20% or more should be made no later than the 8th of February,
- ...and so on for each subsequent month.
- The final payment of the remaining balance must then be completed by the 8th of May.
Please beware of scams. Only use WhatsApp, LINE, or email for orders and payments. We will not share any personal, or financial information via Telegram or Instagram, as they lack security.
8. Can I Pay in Instalments?
Obtaining an item through interest-free instalments helps avoid price hikes or secure rare, hard-to-find products, and it may also assist in budgeting for items that are not immediately affordable. You may request payment in instalments (subject to approval). Not all items qualify, and it may not suit all customers.
Interest-free instalment payments (subject to prior approval) are accepted by cash or bank transfer only. An initial immediate payment is required, followed by monthly payments, with each payment due within one week of the monthly anniversary. If any payment is missed, the item(s) and any payments made will be forfeited.
- When 5 instalments are approved, each payment must be at least 20% of the total amount or the remaining balance.
- When 10 instalments are approved, each payment must be at least 10% of the total amount or the remaining balance.
There is no additional charge for this service; many people clear the payments sooner to get their item quicker.
Example of '5-instalments'
- if you made your initial payment of 20% or more on the 1st of January,
- the next payment of 20% or more should be made no later than the 8th of February,
- ...and so on for each subsequent month.
- The final payment of the remaining balance must then be completed by the 8th of May.
Read more…
Once you've chosen your item(s), immediate payment is crucial, especially for scarce items. Delayed payment may lead to selected items becoming unavailable. Payment can be made via:
- UK Bank Transfer (GBP):
- No commission fees.
- It's super fast - as fast as 60 seconds.
- Account details will be provided when you place your order. We are happy to guide you to ensure the process is seamless.
- Include your name, email, phone, or order number in your payment transaction; and also send us proof-of-payment screenshot or transaction receipt so we can match with our bank statement.
After full payment or the first instalment, we will order your items.
If the item(s) is/ are unavailable, you'll receive a refund unless you prefer to wait (if possible) or explore alternatives.
We are a UK-registered company operating within UK law, providing assurance for all transactions.
Based on 1,000's of international transactions, client funds normally transfer within 60 seconds (e.g., from Malaysia to our UK bank during banking hours: Monday to Friday, 10am–6pm MYT, excluding public holidays and weekends). We can confirm receipt within minutes!
9. What Delivery Methods Are Available?
From Beverly Hills to Brunei, we have customers all over the world in Malaysia, Singapore, Indonesia, Canada, Germany, Australia, the United States of America, and the United Kingdom too.
Delivery options, by UPS, DHL, FedEx, or GDEX courier:
- Standard: 7-14 days*
- Premium: 2-3 days*
- Personal hand delivery for ultra-high-value items
All include door-to-door tracking and require a signature. Unique QR codes track items with individual product serial numbers.
*Delivery times are generally reliable but may vary due to customs, weather, or other factors.
Please consider getting delivery insurance. See the Frequently Asked Questions (FAQ).
Enjoy free Premium delivery on selected items.
Quote your single-use, unique, personal code, when ordering. Minimum spend and validation period apply. Insurance is not included but you may arrange this separately.
10. Delivery Insurance
For peace of mind and protection of your luxury items during delivery, consider delivery/ parcel insurance. Loss is rare but can be distressing if it occurs. You can choose any insurance company.
Ensure you follow the insurance company instructions.
Without additional insurance, the standard courier claim limit is only $50.
SECURSUS parcel insurance
For example, you might opt for parcel insurance with SECURSUS at https://www.secursus.com/en-gb, costing 1.0% of the item’s value. For instance, insuring £5,000 would be £50.
SECURSUS requires you to sign-up with them plus: photos of the item inside and outside the package, courier tracking info, carrier name, parcel value, insurance payment. Ensure you follow their instructions.
You can obtain this insurance before or on the day of departure until UK midnight. We can only provide this information if you request it before shipping, and we are here to assist with any further inquiries.
This was correct in October 2023; please always check their website in case of change.
11. How Do I Contact You?
Contact us, see links below.
We speak
Bahasa Malayu
We speak
English
We are usually available to respond to you from 08:00 to 20:00 UTC (London time zone), and often outside of this time, so just send a message anytime, we will respond as soon as we are able.
If you are in...
- America (West coast), we can respond from ~12midnight until ~12noon
- America (East coast), we can respond from ~3am until ~3pm
- UK & Europe, we can respond from ~8am until ~8pm
- the Middle-East, we can respond from ~12noon until ~1am
- Asia, we can respond from ~ 4pm until ~4am
- Australia (West), we can respond from ~4pm until ~4am
- Australia (Central), we can respond from ~5:30pm until ~5:30am
- Australia (East), we can respond from ~6pm until ~6am
We speak
Bahasa Malayu
We speak
English
Please beware of scams. Only use WhatsApp, LINE, or email for orders and payments. We will not share any personal, or financial information via Telegram or Instagram, as they lack security.
12. What Happens To My Private Information?
Your personal information, including name, job title, address, email, phone, social media, and order history, is kept confidential.
We use this information to manage and deliver your items.
Specifically, your name, address, and phone number are shared with the courier for delivery, of course.
Any feedback photos or text you send will be anonymised if published.
Please beware of scams. Only use WhatsApp, LINE, or email for orders and payments. We will not share any personal, or financial information via Telegram or Instagram, as they lack security.
13. Terms & Conditions
Our Commitment: Simple, fair, and personalised customer service.
Ordering Process:
- Orders are confirmed upon full payment or initial payment (if approved for instalments).
- Contact us via WhatsApp, LINE, or email for financial or personal matters only.
- All items are sourced brand new from manufacturers' retail stores and outlets.
- Delayed payments may result in items becoming unavailable.
Payment Details:
- Include your name, email, phone, or order number with your payment.
- Provide proof of payment via photo or screenshot for verification with our bank transactions.
Instalments (subject to prior approval):
- Payments are interest-free and accepted via cash or bank transfer only.
- An initial immediate payment is required, followed by monthly payments due within one week of each monthly anniversary.
- Missed payments will result in forfeiture of the item(s) and any prior payments made.
- For 5 instalments, each payment must be at least 20% of the total amount or the remaining balance.
- For 10 instalments, each payment must be at least 10% of the total amount or the remaining balance.
Exchanges and Refunds:
- All purchases are final and non-refundable, as items are bought to order.
- Refunds will only be issued for items verified as seriously faulty due to manufacturing defects, confirmed by the original brand.
- Faults must be reported within 48 hours of delivery with photographic evidence.
- Returned items will be inspected for authenticity with original security festures and our identity tag.
- Customers are responsible for return shipping costs unless the item is confirmed faulty.
- Refunds for unavailable items will be processed within three UK working days to the original payment method.
Shipping and Delivery:
- We document all items via photographs and videos before dispatch, including recording the integrated security features.
- Items are shipped after full payment is received.
- Items remain our property until full payment is received.
- Packaging will not display the item's value to reduce theft risk.
- Items are shipped under Free on Board (FOB) Origin terms: insurance, customs, import duty, and receiving country costs are the customer's responsibility.
- Courier liability is limited to $50. Delivery insurance is strongly recommended and is the customer's responsibility.
- Sign for deliveries and note any damage. Record a full-view video before, and during unpacking to document any issues.
Further Information
- Refer to our Frequently Asked Questions or contact us.
- These terms & conditions are only valid in English language versions. Other languages are an approximate translation.
Reviewed & Updated
Monday 22 November 2024
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