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Once you've chosen your item(s), prompt payment ensures you don’t miss out on scarce items.

Payment can be made via Bank Transfer via Wise (recommended), or International Bank Transfer, (or any other method of payment to our UK business bank account).

Need assistance? We're here to support you at every step—just reach out!

Further Details:

  • Our bank account details will be shared upon placing your order.
  • Send us a proof-of-payment screenshot or transaction receipt to help match it with our bank statement.
  • Your order will be placed once full payment or the first instalment is received.
  • If an item is unavailable, you’ll receive a refund unless you opt to join the waiting list (if available) or explore alternatives.
  • We are a UK-registered company, operating under UK law, ensuring secure and transparent transactions.
  • We do not use a credit card merchant account.

Delivery options, by UPS, DHL, FedEx, or GDEX courier:

  • Standard: 7-14 days*
  • Premium: 2-3 days*
  • Personal hand delivery for ultra-high-value items

All include door-to-door tracking and require a signature. Unique QR codes track items with individual product serial numbers.

*Delivery times are generally reliable but may vary due to customs, weather, or other factors.

For peace of mind and protection of your luxury items during delivery, consider delivery/ parcel insurance. Loss is rare but can be distressing if it occurs. You may choose any insurance company.

Ensure you follow the insurance company instructions.

Without additional insurance, the standard courier claim limit is only $50.

SECURSUS parcel insurance

For example, you might opt for parcel insurance with SECURSUS at https://www.secursus.com/en-gb, costing 1.0% of the item's value. For instance, insuring £5,000 would be £50.

SECURSUS requires you to sign-up with them plus: photos of the item inside and outside the package, courier tracking info, carrier name, parcel value, insurance payment. Ensure you follow their instructions.

You can obtain this insurance before or on the day of departure until UK midnight. We can only provide this information if you request it before shipping, and we are here to assist with any further inquiries.

This was correct in October 2023; please always check their website in case of change.

Our Commitment: Simple, fair, and personalised customer service.

Ordering Process:

  • Orders are confirmed upon full payment or initial payment (if approved for instalments).
  • Contact us via WhatsApp, GARIS, or email for financial or personal matters only.
  • All items are sourced brand new from manufacturers' retail stores and outlets.
  • Delayed payments may result in items becoming unavailable.

Payment Details:

  • Include your name, e-mail, phone, or order number with your payment.
  • Provide proof of payment via photo or screenshot for verification with our bank transactions.

Angsuran (subject to prior approval):

  • Payments are interest-free and accepted via cash or bank transfer only.
  • An initial immediate payment is required, followed by monthly payments due within one week of each monthly anniversary.
  • Missed payments will result in forfeiture of the item(s) and any prior payments made.
  • For 5 instalments, each payment must be at least 20% of the total amount or the remaining balance.
  • For 10 instalments, each payment must be at least 10% of the total amount or the remaining balance.

Exchanges and Refunds:

  • All purchases are final and non-refundable, as items are bought to order.
  • Refunds will only be issued for items verified as seriously faulty due to manufacturing defects, confirmed by the original brand.
  • Faults must be reported within 48 hours of delivery with photographic evidence.
  • Returned items will be inspected for authenticity with original security festures and our identity tag.
  • Customers are responsible for return shipping packaging, insurance, and method which will be refunded if the item is confirmed faulty.
  • Refunds for unavailable items will be processed within three UK working days to the original payment method.

Shipping and Delivery:

  • We document all items via photographs and videos before dispatch, including recording the integrated security features.
  • Items are shipped after full payment is received.
  • Items remain our property until full payment is received.
  • Packaging will not display the item's value to reduce theft risk.
  • Items are shipped under Free on Board (FOB) Origin terms: insurance, customs, import duty, and receiving country costs are the customer's responsibility.
  • Courier liability is limited to $50. Delivery insurance is strongly recommended and is the customer's responsibility.
  • Sign for deliveries and note any damage. Record a full-view video before, and during unpacking to document any issues.

Further Information


Reviewed & Updated
Monday 22 November 2024