FAQ
We are L2KL Ltd
British-based, since 2016
We discreetly source exclusive luxury pieces for discerning clients in search of the rare, the iconic, and the unforgettable.
UK LUXURY OUTLET
Top Designers.
Smarter Prices.
UK Luxury Outlet (UKLO), is our daughter brand, and offers top designer fashion from recent seasons — up to 70% off. Sourced from trusted UK outlets like Bicester Village, it’s where smart meets style.
We are independent with no brand affiliation.
1. Your Perks, Our Promise
Luxury fashion requires luxury service, that’s our total focus. Our respected clients trust our dedicated, personal service.
Skip the waitlists with our insider connections and privileged status.
Authentic luxury, straight from original brand boutiques worldwide.
Exclusive discounts we pass to our clients.
Receive price hike alerts & offers that shops won't tell you!
Delivered worldwide by courier or personally.
Tailored suggestions & gift ideas.
Receive guidance on value & investment.
Confidential & discrete.
2. Find Us on Social Media – Fresh Looks Daily!
Daily style, sales, trends, and more — follow us.
Already know what you want? Don’t wait — let us secure it for you now.
UK LUXURY OUTLET
Top Designers.
Smarter Prices.
Click the icon below, or search for our account name.
Social chat is fine for general questions — but for orders & payments, only use WhatsApp, or email.
3. How Do I Get Product Information?
For detailed product descriptions, we recommend checking the designer’s official UK or European website — it’s the most accurate and up-to-date source.
For pricing, availability, or current offers, just message us.
All items are 100% genuine, brand new, and sourced directly from luxury brand stores & boutiques. Products come with original tags, packaging, and brand security features.
Follow us on social media for curated collections, exclusive deals, and early alerts on price increases.
We are independent with no brand affiliation.
Social chat is fine for general questions — but for orders & payments, only use WhatsApp, or email.
4. Rare & Hard-to-Get!
Designer items are often elusive due to their rarity, limited production runs, high costs, and intense demand. Many brands cater exclusively to VIP clients, while others employ cryptic sales tactics, like the infamous “no stock, it’s just for display,” leaving buyers feeling shut out.
For unique, rare, or customised pieces, the journey can involve significant travel or navigating opaque markets.
By engaging our trusted services, you can ensure a seamless, straightforward purchase of extraordinary luxury fashion.
Chasing a high-demand item?
A 20% deposit lets us act immediately — no waiting, no risk. Fully refundable if unavailable. Balance due on confirmation or by instalments (if accepted).
Social chat is fine for general questions — but for orders & payments, only use WhatsApp, or email.
5. How Do I Enquire & Order?
- It’s super easy! Just send us the name or a screenshot of the item.
- Tell us any options such as item type, colour, size, matching sets.
- We will then check availability, other options, and price for you.
A detailed step-by-step process is available—just click the button below.
How to OrderChasing a high-demand item?
A 20% deposit lets us act immediately — no waiting, no risk. Fully refundable if unavailable. Balance due on confirmation or by instalments (if accepted).
Social chat is fine for general questions — but for orders & payments, only use WhatsApp, or email.
6. What Is The Price?
You can see the approximate price by checking the designer brand’s UK or other European website.
We will confirm item prices upon inquiry.
Prices are in Malaysian Ringgit MYR, British Pounds GBP £, or Euros EUR € and may change due to designer price adjustments, sales, and exchange rates.
Delivery & insurance costs are additional and vary based on the option you choose.
Read more…
Delivery options, by UPS, DHL, FedEx, or GDEX courier:
- Standard: 7-14 days*
- Premium: 2-3 days*
- Personal hand delivery for ultra-high-value items
All include door-to-door tracking and require a signature. Unique QR codes track items with individual product serial numbers.
*Delivery times are generally reliable but may vary due to customs, weather, or other factors.
For peace of mind and protection of your luxury items during delivery, consider delivery/ parcel insurance. Loss is rare but can be distressing if it occurs. You may choose any insurance company.
Ensure you follow the insurance company instructions.
Without additional insurance, the standard courier claim limit is only $50.
SECURSUS parcel insurance
For example, you might opt for parcel insurance with SECURSUS at https://www.secursus.com/en-gb, costing 1.0% of the item's value. For instance, insuring £5,000 would be £50.
SECURSUS requires you to sign-up with them plus: photos of the item inside and outside the package, courier tracking info, carrier name, parcel value, insurance payment. Ensure you follow their instructions.
You can obtain this insurance before or on the day of departure until UK midnight. We can only provide this information if you request it before shipping, and we are here to assist with any further inquiries.
This was correct in October 2023; please always check their website in case of change.
7. Are There Sales?
It depends on the brand. Some labels rarely offer sales, especially on rare or high-demand pieces.
If you’re looking for something specific, let us know — we’ll alert you if it becomes available at a more favourable price.
We maintain close relationships with store managers, boutique owners, and brand insiders. This allows us to share early warnings about upcoming new collections, and price increases, helping our clients plan ahead and shop wisely.
8. How Do I Pay?
Once you've chosen your item(s), prompt payment ensures you don’t miss out on scarce items.
Payment can be made by:
- Bank Transfer via Wise (preferred), or
- International Bank Transfer, or
- Credit Card or Debit Card via Stripe.
...or any other payment method to our UK business bank account.
Bank Transfer via Wise PREFERRED!
Wise moves money locally, receiving funds in the sender’s country and paying out from its local account in the recipient’s country, bypassing international transfer fees and delays!
- Fast transfers — often in seconds!
- Transparent tracking: Sending, Sent, Arrived!
- No Hidden Fees – Pay the exact amount to local or international parties without unexpected deductions.
- No daily limit for SGP, HKD, AED, EUR, GBP, etc.
- Daily limit for MYR 30,000 per day (yet ideal for lower-priced items, multi-day payments, instalments and reservation deposits).
International Bank Transfer
- From your bank to our UK business bank account.
- It's usually as fast as 60 seconds when done during business hours, but can be next business day.
- Commissions and fees depend on your bank.
- Daily limits depend on your bank.
Credit Card payment via Stripe
Our secure payment processor is Stripe - globally trusted by millions of businesses. It supports all major credit and debit cards, including Visa, Mastercard, and American Express.
- Instant payment.
- Small surcharge may apply, ask us.
Further Details:
- Our payment details will be shared upon placing your order.
- Your order will be placed once full payment or the first instalment is received.
- If an item is unavailable, you’ll receive a refund unless you opt to join the waiting list (if available) or explore alternatives.
- Please send us a proof-of-payment screenshot or transaction receipt to help match it with our bank statement.
- We are a UK-registered company, operating under UK law, ensuring secure and transparent transactions.
- Please see our terms & conditions also.
Need assistance? We're here to support you at every step—just reach out!
Social chat is fine for general questions — but for orders & payments, only use WhatsApp, or email.
9. Can I Pay in Instalments?
Yes, subject to approval — we offer interest-free instalment options to help secure rare or fast-moving items before they sell out or go up in price. It’s also a helpful way to manage budgeting on higher-value purchases.
An immediate first payment is required. Subsequent monthly payments must be made within one week of each monthly anniversary. When a payment is missed, both the item and any payments made will be forfeited.
For 5-instalment plans, each payment must be at least 20% of the total or remaining balance.
For 10-instalment plans, each payment must be at least 10% of the total or remaining balance.
There is no extra charge for this service, and many clients choose to complete payments early to receive their item sooner.
Instalment plans not available by credit card payment. Not all items qualify, and these plans may not suit every client.
Example of '5-instalments'
- if you made your initial payment of 20% or more on the 1st of January,
- the next payment of 20% or more should be made no later than the 8th of February,
- ...and so on for each subsequent month.
- The final payment of the remaining balance must then be completed by the 8th of May.
Social chat is fine for general questions — but for orders & payments, only use WhatsApp, or email.
10. What Delivery Methods Are Available?
From Beverly Hills to Brunei, we have customers all over the world in Malaysia, Singapore, Indonesia, Canada, Germany, Australia, the United States of America, and the United Kingdom too.
Delivery options, by UPS, DHL, FedEx, or GDEX courier:
- Standard: 7-14 days*
- Premium: 2-3 days*
- Personal hand delivery for ultra-high-value items
All include door-to-door tracking and require a signature. Unique QR codes track items with individual product serial numbers.
*Delivery times are generally reliable but may vary due to customs, weather, or other factors.
Enjoy free Premium delivery on selected items.
Quote your single-use, unique, personal code, when ordering. Minimum spend and validation period apply. Insurance is not included but you should arrange this separately.
Read more…
For peace of mind and protection of your luxury items during delivery, consider delivery/ parcel insurance. Loss is rare but can be distressing if it occurs. You may choose any insurance company.
Ensure you follow the insurance company instructions.
Without additional insurance, the standard courier claim limit is only $50.
SECURSUS parcel insurance
For example, you might opt for parcel insurance with SECURSUS at https://www.secursus.com/en-gb, costing 1.0% of the item's value. For instance, insuring £5,000 would be £50.
SECURSUS requires you to sign-up with them plus: photos of the item inside and outside the package, courier tracking info, carrier name, parcel value, insurance payment. Ensure you follow their instructions.
You can obtain this insurance before or on the day of departure until UK midnight. We can only provide this information if you request it before shipping, and we are here to assist with any further inquiries.
This was correct in October 2023; please always check their website in case of change.
11. Delivery Insurance
For peace of mind and protection of your luxury items during delivery, consider delivery/ parcel insurance. Loss is rare but can be distressing if it occurs. You may choose any insurance company.
Ensure you follow the insurance company instructions.
Without additional insurance, the standard courier claim limit is only $50.
SECURSUS parcel insurance
For example, you might opt for parcel insurance with SECURSUS at https://www.secursus.com/en-gb, costing 1.0% of the item's value. For instance, insuring £5,000 would be £50.
SECURSUS requires you to sign-up with them plus: photos of the item inside and outside the package, courier tracking info, carrier name, parcel value, insurance payment. Ensure you follow their instructions.
You can obtain this insurance before or on the day of departure until UK midnight. We can only provide this information if you request it before shipping, and we are here to assist with any further inquiries.
This was correct in October 2023; please always check their website in case of change.
12. Contact Us
We’re based in the UK — but we’re here for you, even during the night in Asia, Australia, and New Zealand. See links below to reach us.
We are usually available to respond to you from 08:00 to 20:00 UTC (London time zone), and often outside of this time, so just send a message anytime, we will respond as soon as we are able.
If you are in...
- America (West coast), we can respond from ~12midnight until ~12noon
- America (East coast), we can respond from ~3am until ~3pm
- UK & Europe, we can respond from ~8am until ~8pm
- the Middle-East, we can respond from ~12noon until ~1am
- Asia, we can respond from ~ 4pm until ~4am
- Australia (West), we can respond from ~4pm until ~4am
- Australia (Central), we can respond from ~5:30pm until ~5:30am
- Australia (East), we can respond from ~6pm until ~6am
Social chat is fine for general questions — but for orders & payments, only use WhatsApp, or email.
13. What Happens To My Private Information?
We’re trusted by VIPs worldwide for our discretion, professionalism, and unwavering respect for your privacy.
Your personal details — including name, role, contact information, social media, and order history — are kept strictly confidential. We use this information solely to manage and deliver your items.
Naturally, your name, address, and phone number will be shared with the courier for delivery purposes.
Any feedback, images, or messages you share will be anonymised before being published.
Social chat is fine for general questions — but for orders & payments, only use WhatsApp, or email.
14. Terms & Conditions
Our Commitment: Simple, fair, and personalised customer service.
Ordering Process:
- Orders are confirmed upon full payment or initial payment (if approved for instalments).
- Contact us via WhatsApp, LINE, or email for financial or personal matters only.
- All items are sourced brand new from manufacturers' retail stores and outlets.
- Delayed payments may result in items becoming unavailable.
Payment Details:
- Include your name, email, phone, or order number with your payment.
- Provide proof of payment via photo or screenshot for verification with our bank transactions.
Instalments (subject to prior approval):
- Payments are interest-free and accepted via cash or bank transfer only.
- An initial immediate payment is required, followed by monthly payments due within one week of each monthly anniversary.
- Missed payments will result in forfeiture of the item(s) and any prior payments made. (We buy your item at full price upfront, while you pay over time. If payments stop, we may be left with an unsellable or devalued item, so both the item and payments are forfeited. If resold, we may refund part of the recovered amount at our discretion, but this is highly unlikely.)
- For 5 instalments, each payment must be at least 20% of the total amount or the remaining balance.
- For 10 instalments, each payment must be at least 10% of the total amount or the remaining balance.
Exchanges and Refunds:
- All purchases are final and non-refundable, as items are bought to order.
- Refunds will only be issued for items verified as seriously faulty due to manufacturing defects, confirmed by the original brand.
- Faults must be reported within 48 hours of delivery with photographic evidence.
- Returned items will be inspected for authenticity with original security festures and our identity tag.
- Customers are responsible for return shipping packaging, insurance, and method which will be refunded if the item is confirmed faulty.
- Refunds for unavailable items will be processed within three UK working days to the original payment method.
Shipping and Delivery:
- We inspect and document all items via photographs and videos when purchased, and before dispatch, including recording the serial numbers, and integrated security features.
- Items are shipped after full payment is received.
- Items remain our property until full payment is received.
- Packaging will not display the item's value to reduce theft risk.
- Items are shipped under Free on Board (FOB) Origin terms: insurance, customs, import duty, and receiving country costs are the customer's responsibility.
- Courier liability is limited to $50. Delivery insurance is strongly recommended and is the customer's responsibility.
- Sign for deliveries and note any damage. Record a full-view video before, and during unpacking to document any issues.
Further Information
- Refer to our Frequently Asked Questions or contact us.
- These terms & conditions are only valid in English language versions. Other languages are an approximate translation.
- We are L2KL Ltd, see https://l2kl.com/ or email us at
Reviewed & Updated Sunday 08 June 2025
We are L2KL & UKLO
7. Sales